Question 1

How much does it cost to sell on Koukan?

Accepted Answer

Selling on Koukan is completely free! Unlike other marketplaces, we don't charge seller fees. You keep 100% of your listing price. Buyers pay a small protection fee at checkout for secure transactions.

Question 2

What is the buyer protection fee?

Accepted Answer

The buyer protection fee covers fraud protection, dispute resolution, and purchase guarantees. It's calculated as £2 + 4% of the item value (up to £100), then 3% for amounts above £100. This fee is paid by the buyer, not deducted from sellers.

Question 3

How do I get paid for my sales?

Accepted Answer

Payments are processed automatically after successful delivery. We hold funds securely until the buyer confirms receipt or the protection period expires. Payouts are sent to your connected bank account within 2-3 business days.

Question 4

What PC components can I sell?

Accepted Answer

You can sell all types of PC components including graphics cards, CPUs, motherboards, RAM, storage devices, power supplies, cases, cooling systems, and peripherals. Items must be genuine and accurately described.

Question 5

How is shipping handled?

Accepted Answer

Sellers are responsible for secure packaging and shipping. We provide shipping labels and insurance options. Buyers pay shipping costs calculated by size, weight, and delivery speed. Free shipping is available for orders over £50.

Question 6

What if my item arrives damaged or doesn't work?

Accepted Answer

All purchases are covered by buyer protection. If an item arrives damaged, not as described, or doesn't work, buyers can open a dispute within 14 days. We'll mediate and ensure fair resolution, including full refunds when appropriate.

Question 7

How do I know if a seller is trustworthy?

Accepted Answer

Check seller ratings, reviews from previous buyers, verification badges, and account age. Our community-driven feedback system helps you make informed decisions. All transactions are protected regardless of seller reputation.

Question 8

Can I return items I've purchased?

Accepted Answer

Returns are accepted within 14 days if the item was misrepresented or arrives damaged. For other returns, check the individual seller's return policy on their listing. Digital items and custom-built systems may have different return policies.

Question 9

How do I track my orders?

Accepted Answer

You'll receive tracking information once your item ships. Track orders through your account dashboard or the provided tracking link. You'll get notifications for key delivery milestones.

Question 10

Is it safe to buy used PC components?

Accepted Answer

Yes! All listings include detailed condition descriptions, photos, and testing results where applicable. Our buyer protection covers functionality issues. Many components have remaining warranty that transfers to new owners.

Question 11

How do I price my items competitively?

Accepted Answer

Use our pricing tool to see similar listings and market rates. Consider component age, condition, remaining warranty, and current retail prices. Our algorithm suggests optimal pricing for faster sales.

Question 12

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through encrypted systems with fraud protection.

System FAQ

Answer Not Found?

System FAQ

Answer Not Found?

System FAQ

01How much does it cost to sell on Koukan?

02What is the buyer protection fee?

03How do I get paid for my sales?

04What PC components can I sell?

05How is shipping handled?

06What if my item arrives damaged or doesn't work?

07How do I know if a seller is trustworthy?

08Can I return items I've purchased?

09How do I track my orders?

010Is it safe to buy used PC components?

011How do I price my items competitively?

012What payment methods are accepted?

Answer Not Found?

System FAQ

01How much does it cost to sell on Koukan?

02What is the buyer protection fee?

03How do I get paid for my sales?

04What PC components can I sell?

05How is shipping handled?

06What if my item arrives damaged or doesn't work?

07How do I know if a seller is trustworthy?

08Can I return items I've purchased?

09How do I track my orders?

010Is it safe to buy used PC components?

011How do I price my items competitively?

012What payment methods are accepted?

Answer Not Found?